Customer and Technical Support

Before contacting Customer Support, please consult the help file. It contains the answers to some of our most frequently asked questions and may quickly and easily provide a solution to your difficulty. Also, please ensure you have the latest version of the software. The latest version of LanToucher Messenger can be downloaded from our web site at http://www.vitalsoundlab.com/downloads.html

If you are still experiencing problems, please feel free to contact our Customer Support representatives at support@vitalsoundlab.com or you can fill out the online form below.
Vital Sound Laboratory makes every effort to provide you with a quick response to your questions or problem.

Please ensure that your computer system meets the minimum system requirements that are listed in the LanToucher help file. Our Customer Support representatives will not be able to help customers whose computers do not meet the requirements. So that we can better help you, please have the following information ready:

• Where did you acquire the product?
• Product version number
• Exact error message reported (if any) and a brief description of the problem
• Your computer's processor type and speed (e.g. Pentium 233 MHz)
• Amount of RAM
• Operating system
• Your network configuration
• Brand of network interface card (NIC)
• Network software you are running

To use the online form, simply give the information requested, type in your question or comment in the space provided, and click the "Send" button (All fields marked with a * are required).